Panshuo Fan Service
As your trusted partner, Panshuo provides thoughtful one-stop manufacturer services to deliver an exceptional experience!

Thoughtful Service 1: Customer Service Hotline
If you encounter any questions or difficulties while using our products after delivery, please contact us through the following channels:

• Weekdays (Monday to Friday, 8:30 AM–5:30 PM):
  Call the Panshuo After-Sales Service Hotline:
  400-630-8895 (After-Sales Service)

• Holidays/Non-Working Hours (Urgent Repairs):
  Contact the After-Sales Manager directly:
  18962564681 (Manager Hu)

• Product Price Inquiries:
  Call the Sales Hotline:
  400-630-8895 (Our staff will promptly record your needs).

Thoughtful Service 2: WeChat Public Platform Service

• Years of experience show that sharing on-site installation photos and equipment nameplates (including serial numbers and models) significantly improves issue resolution efficiency. The Panshuo Fan Service WeChat platform allows easy sharing of images and videos.

• How to Connect:
  Open WeChat → Discover → Scan → Scan the Panshuo Fan Service QR code below to follow us and enjoy exclusive convenience.

  OR:
  Open WeChat → Contacts → Tap the "+" icon (Add Friend) → Search "磐硕风机服务平台" (Panshuo Fan Service Platform) to add us.

Thoughtful Service 3: Remote Phone Guidance
Most on-site issues arise from unfamiliarity with the product. Our professional after-sales engineers prioritize efficient technical guidance via phone.

Thoughtful Service 4: On-Site Installation Support
Per Panshuo’s after-sales terms and contractual agreements, we arrange for engineers to provide free services during installation, including:

• Installation guidance

• Debugging

• Routine maintenance training

Thoughtful Service 5: Rapid Spare Parts Supply

• Using each product’s unique serial number, Panshuo Fan Service swiftly retrieves performance parameters, drawings, and parts lists.

• We produce, process, and supply spare parts, determining free replacements based on warranty terms.

• Wear-and-Tear Parts: Stocked at headquarters and regional offices for quick delivery.

Note: Parts for older or discontinued models may require longer processing.

Membership Upgrade Services
Post-Warranty Maintenance Contracts
After the warranty period, Panshuo Fan Service offers maintenance contracts covering:

• Regular equipment servicing

• Operational guarantees

• Agreed pricing for parts and wear-and-tear replacements

Remote Monitoring + On-Site Support
Similar to an ICU, our remote monitoring module transmits real-time operational data to Panshuo’s platform. We proactively identify issues and dispatch engineers before failures occur.

Retrofitting Solutions
Need equipment modifications due to changing requirements? Panshuo Fan Service designs tailored retrofitting plans for seamless execution post-contract.

I. Professional Team
Our after-sales team (both office and field staff) is committed to rapid response, swift resolution, reliable delivery, and customer satisfaction.

Panshuo Fan Engineers

• Certified with High-Altitude Work Licenses, Electrician Certificates, and other specialized qualifications.

• Equipped with extensive technical expertise and on-site troubleshooting experience.

• Client feedback highlights their "strong cohesion," "hardworking spirit," "exceptional service mindset," "youthful energy," and "dedication."

II. Professional Equipment
Panshuo Fan Engineers are equipped with advanced tools, including:

• Vibration testers

• Noise meters

• Anemometers

• Alignment instruments

• Thermometers

Safety Compliance
As an SGS-certified company implementing ISO 9001, ISO 14001, and ISO 45001 standards, Panshuo ensures engineers are outfitted with full safety gear (protective shoes, goggles, helmets, harnesses, etc.) to uphold occupational health and safety protocols.

Panshuo Fan Service – Empowering Your Operations with Expertise!